Contact Us
Contact Us
We’re here to help. Whether you have questions about products, shipping, or your order, feel free to reach out.
Customer Support
Email: info@zycela.store
Our support team aims to respond within 24–48 hours (Monday–Friday). Response times may be slightly longer during weekends, holidays, or high order volume periods.
Order Status
For order updates, please include your order number in your email so we can assist you faster.
Most orders are processed within 1–2 business days, with estimated delivery times:
- United States & EU: ~9 business days
- Canada: ~12 business days
- Remote areas & islands (including Hawaii): ~10–14 business days
EU customers: VAT is included at checkout where stated — no additional VAT fees on delivery.
Product Questions
If you have questions about compatibility, installation, or product details for Mercedes-Benz ambient lighting kits, underglow systems, starlight headliners, and related accessories, our team is happy to help before you place your order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 3 days of delivery. Include:
- Order number
- Clear photos of the item
- Photos of the packaging
Once verified, we will arrange a replacement at no additional cost.
Before Contacting Us
- Tracking may take a few days to update after shipment
- Delivery times are estimates and may vary due to carriers or customs
- Packages marked as delivered should be checked with your local carrier first
Business Information
ZYCELA — Premium Automotive Lighting
Website: https://www.zycela.store
Email: info@zycela.store