Contact Us

Contact Us

We’re here to help. Whether you have questions about products, shipping, or your order, feel free to reach out.

Customer Support

Our support team aims to respond within 24–48 hours (Monday–Friday). Response times may be slightly longer during weekends, holidays, or high order volume periods.

Order Status

For order updates, please include your order number in your email so we can assist you faster.

Most orders are processed within 1–2 business days, with estimated delivery times:

United States & EU: ~9 business days
Canada: ~12 business days
Remote areas & islands (including Hawaii): ~10–14 business days

EU customers: VAT is included at checkout where stated — no additional VAT fees on delivery.

Product Questions

If you have questions about compatibility, installation, or product details for Mercedes-Benz ambient lighting kits, underglow systems, starlight headliners, and related accessories, our team is happy to help before you place your order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 3 days of delivery. Include:

Order number
Clear photos of the item
Photos of the packaging

Once verified, we will arrange a replacement at no additional cost.

Before Contacting Us

Tracking may take a few days to update after shipment
Delivery times are estimates and may vary due to carriers or customs
Packages marked as delivered should be checked with your local carrier first

Business Information

ZYCELA — Premium Automotive Lighting
Website: https://www.zycela.store
Email: info@zycela.store