Privacy Policy

Privacy Policy
Last updated: June 24, 2026

This Privacy Policy describes how ZYCELA (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit https://www.zycela.store (the “Site”) or use our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or service providers. When updates are made, the “Last updated” date will be revised. Continued use of our Services constitutes acceptance of the updated policy.

Information We Collect

1. Information You Provide Directly

When you place an order or interact with our Services, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Account login credentials (if applicable)
  • Customer service communications
  • Reviews or feedback

This information is required to process orders and provide support.

2. Automatically Collected Information (Usage Data)

We may automatically collect:

  • Device type and operating system
  • Browser type
  • IP address
  • Approximate location
  • Website interaction data (clicks, pages viewed, session duration)
  • Referral URLs

This helps improve performance, security, and user experience.

3. Information from Third Parties

We may receive information from Shopify, payment processors, fulfillment and logistics providers, advertising and analytics partners, and social media platforms. These partners support transactions, operations, and marketing.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Send marketing communications (where permitted)
  • Detect fraud and maintain security
  • Improve website functionality
  • Analyze performance and advertising
  • Comply with legal obligations
  • Enforce our Terms and policies

Cookies and Tracking Technologies

We use cookies to enable core website functionality (via Shopify), remember preferences and cart activity, analyze traffic and performance, and deliver relevant advertising where permitted. You can control cookies through your browser settings. Learn more at Shopify’s Cookie Policy.

Sharing Your Information

We share data only with trusted partners necessary to operate our business:

  • Order & customer data → Shopify, payment processors, fulfillment partners
  • Usage & analytics data → Analytics and marketing platforms
  • Device & location data → Advertising partners (with consent where required)
  • Legal & security → Authorities or advisors when required

We do not sell personal data where prohibited by applicable laws.

Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect data from children. If identified, such data will be deleted.

International Data Transfers

Your information may be processed in countries outside your jurisdiction, including the United States and Canada. Where required, we use safeguards such as Standard Contractual Clauses (SCCs).

Data Security & Retention

We implement reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure. We retain data only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce policies.

Your Privacy Rights

Depending on your location (EEA, UK, California, etc.), you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw marketing consent
  • Request data portability
  • Opt out of targeted advertising

We also honor Global Privacy Control (GPC) signals where required. To exercise your rights, email info@zycela.store or visit our Your Privacy Choices page.

EU Customer Transparency (VAT & Checkout)

For customers located in the European Union, applicable VAT is included in the product price and shipping cost at checkout where stated. This ensures pricing transparency and helps prevent unexpected VAT charges upon delivery. Customs authorities or carriers may occasionally apply additional processing or handling fees outside of our control.

Contact Us

If you have questions about this Privacy Policy or your data, ZYCELA acts as the data controller of your personal information. Contact us at info@zycela.store.